Legal information
Cancellation & Rescheduling Policy
In plain words
Treatment visits reserve clinical time, laboratory capacity and travel logistics, so cancellations have real costs — and honest rules beat small print. The principles below apply generally; the specific terms for your booking are confirmed in writing with your treatment plan, and those written terms are the ones that bind both sides.
Our principles
- Free, unlimited flexibility before booking: assessments, plans and quotes never commit you to anything.
- Early notice, easy change: tell us as soon as plans wobble — rescheduling a confirmed visit with generous notice is normally straightforward and free.
- Late cancellation may carry a fee where clinical time and laboratory work are already committed; any such fee is stated in your written booking confirmation, never invented afterwards.
- Medical grounds are treated with common sense: illness and emergencies are handled case by case, with documentation where reasonable.
- Deposits and payments: what is refundable, and until when, is stated in writing before you pay anything.
If we change your appointment
Occasionally clinical reasons require us to reschedule — for example, when examination findings mean your treatment needs a different sequence. Where we initiate a change, we rebook around your availability and cover the rebooking consequences on our side; your quote does not increase because of a change we initiated.
How to cancel or reschedule
Contact your coordinator on WhatsApp or call +44 20 3627 7833, or email enquiries@bluemagiclinic.com. You will receive written confirmation of the change and of any consequences under your booking terms — if the confirmation does not arrive, the change has not been registered, so please follow up.